Welcome to Asteria Candles! The terms “we”, “us” and “our” refer to Asteria Candles. Asteria Candles operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Asteria Candles is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

 

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age or the age of majority in your state or territory of residence and are legally capable of entering into binding contracts.

To use the Services, including purchasing products through our store, you may be asked to provide information such as your name, email address, billing details, shipping information and payment information. You agree that all information provided is accurate, current and complete.You are responsible for maintaining the confidentiality of your account details and for all activity conducted under your account.

 

SECTION 2 - OUR PRODUCTS

All Asteria Candles products are hand-poured in small batches. Due to the handmade nature of our products, slight variations in colour, appearance and finish may occur.We make every effort to accurately display product colours, descriptions and images; however, we cannot guarantee that your device’s display will accurately reflect the actual product.We reserve the right to modify, discontinue or limit the quantities of any product at any time without notice.

 

SECTION 3 - ORDERS

 

By placing an order, you are making an offer to purchase products from Asteria Candles. We reserve the right to accept or reject any order at our discretion.Orders cannot always be cancelled once they have been placed and processed.If we need to cancel or modify your order for any reason, we will attempt to contact you using the information provided at checkout.

SECTION 4 - PRICES AND BILLING

 

All prices listed on our website are in Australian Dollars (AUD) unless otherwise stated.Prices may change without notice. Shipping fees, taxes and other applicable charges will be calculated at checkout.You agree to provide current, complete and accurate billing and payment information for all purchases made through our store.

 

SECTION 5 - SHIPPING AND DELIVERY

Orders are processed within approximately 2–5 business days unless otherwise stated.Delivery times are estimates only and are not guaranteed. Asteria Candles is not responsible for shipping delays caused by postal carriers, customs processing or circumstances outside of our control.Risk of loss and ownership of products passes to you once the order has been handed to the shipping carrier.

SECTION 6 - RETURNS AND REFUNDS

 

Due to the handmade nature of our products, we do not offer refunds or returns for change of mind.If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery with your order number and photographs of the issue so we can assist you.Nothing in these Terms excludes or limits any rights you may have under Australian Consumer Law.

SECTION 7 - INTELLECTUAL PROPERTY

 

All content on this website, including logos, branding, product names, images, graphics, text and designs, is the property of Asteria Candles and may not be copied, reproduced or used without prior written permission.

SECTION 8 - THIRD-PARTY SERVICES

Our Services may include links or access to third-party websites, tools or services. We are not responsible for the content, policies or practices of any third-party services.

SECTION 9 - PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Asteria Candles shall not be liable for any indirect, incidental or consequential damages arising from the use of our Services or products.Our total liability for any claim relating to a product purchased through our store shall not exceed the purchase price of that product.

SECTION 11 - PROHIBITED USES

 

You may not use our Services for any unlawful purpose or to violate any applicable laws or regulations.You agree not to misuse the website, interfere with security features, upload malicious code or attempt unauthorized access to our Services.

SECTION 12 - CHANGES TO TERMS

 

We reserve the right to update or modify these Terms of Service at any time by posting changes on our website.Your continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 13 - GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia.

SECTION 14 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

hello@asteria-candles.com

Asteria Candles
Sydney, NSW, Australia